Kalenda Box (Food) Refund Policy

At Kalenda, we prioritize your satisfaction and aim to ensure every Food experience meets your expectations. While we work closely with our vendors ("Maestros") to deliver quality service, we understand that issues may occasionally arise. This Refund Policy explains the terms under which refunds may be granted for Kalenda Food orders.

By placing a Food order on the Kalenda App, you agree to the terms outlined below.

Missing Items

If an item is missing from your order and you would still like it delivered, please contact our support team within 1 hour of delivery with a photo of the items received.

If redelivery is not possible, a refund for the missing item will be issued to your Kalenda Wallet.

Wrong Order

If you receive the wrong item or order, report the issue within 1 hour with photo evidence and we will attempt to retrieve and replace the incorrect order or if redelivery is not feasible, a full or partial refund will be issued based on the situation.

Taste and Meal Satisfaction

Refunds are not provided for personal preferences related to taste, spice level or portion size.

However, feedback is welcome and will be passed to the Maestro. You may also leave a rating directly in the Kalenda App.

Complimentary Items

Complimentary items are given at the discretion of vendors and are not refundable under any condition, including omission or dissatisfaction.

Order Customization Errors

If your customization instructions were not followed, contact support within 1 hour of delivery with a photo of the item.

If eligible, we will redeliver or issue a partial refund, depending on the extent of the issue.

Order Cancellation

Orders may be cancelled only if:

• The restaurant has not started preparing the meal
• The rider has not been dispatched

Once food preparation has begun, cancellation is not possible and no refund will be issued. To cancel, contact support immediately after placing the order.

Order Modification

Modifications must be requested within 5 minutes of placing your order. However, if preparation has begun, the order cannot be modified or refunded.

Refused Deliveries

If you refuse a delivery for reasons other than a wrong item, no refund will be issued.

Failed Deliveries

If the rider arrives at your location and cannot reach you after 8 minutes of trying, the order will be marked as undeliverable.

• No refund will be issued in this case
• Redelivery may be attempted if requested within 1 hour, but Kalenda is not responsible for freshness of the redelivered meal
• Redelivery is not available for orders placed after 8 PM

Spilled or Damaged Items

Please report any spilled or damaged meals with photos immediately upon delivery.

Full or partial refunds may be issued based on the severity and condition.

Spoiled Meals

If you receive a spoiled item, report it within 1 hour of delivery. A replacement or full refund will be provided after verification.

Incorrect Delivery Address

If your delivery address is wrong or incomplete, you may be charged an additional delivery fee if redelivery is possible. If redelivery is not feasible, no refund will be issued.

Restaurant Cancels

If the restaurant cancels your order, we will refund the full amount into your Kalenda wallet.

Payment Issues

If you are charged for an order that was not completed or placed, reach out to our support team for a resolution and possible refund.

Handoff Orders

For items sent via multiple maestros, damage or compromise during transit must be immediately reported through photos. Compensation depends on investigation results.

Delivery PIN & Confirmation

Only share your delivery pin after the rider arrives and you've confirmed the order.

If the pin is shared prematurely and results in a dispute, you will not be eligible for a refund.

Contact Us

Need help? Reach out via the Kalenda App support channel or email: support@kalendaworks.com